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Ordering - Return Policy
If a return is needed, please note our policy for returns:
  • We will no longer accept discontinued product or product in outdated packaging
  • All returned products must be received in resalable condition. Resalable products must be free from price tags, stickers, glue, dents, scratches, or other marks.
  • Returns received by Ocean Salon Systems within 60 days of the invoice date and accompanied by the invoice (or invoice number) will be assessed a 5% restocking fee. If the return is received within 60 days and is not accompanied by an invoice number a 15% restocking fee will be charged. All returns made after 60 will be assessed a 25% restocking fee. Returns over 180 days from date of purchase will not be accepted (for electrical devices, please refer to the section below).
  • Products returned that were purchased as part of a promotion will be credited to reflect the actual cost savings
  • Defective products will be accepted with no restocking fee

  • Due to our quality standards regarding sanitation, we will not accept any cosmetic or skin care product returns unless the product is damaged or defective.

Electrical Devices
  • All electrical devices will be accepted for exchange or credit within one year of purchase date
  • The original receipt is required for an electrical device return to be processed
  • For electrical devices purchased more than one (1) year ago, the customer returning the product must contact the manufacturer of that device for warranty and/or replacement services

Please call our Customer Care team with any questions on our return policy, at 800-992-2200.

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